FAQs

What payment methods do you currently accept?

We currently accept payment via Paypal.

How do I know whether my order has been successfully placed?

You will receive an order confirmation email from GSG with your order number as well as all the details of your order. If for any reason you do not receive the order confirmation email, please contact us by service@gsgonline.com. Also you may check the status of your order from your account center.

How can I check my order status?

If you want to track the status of your order, such as where your order is, when you will receive it, whether it has been dispatched, please log in and click My Orders in the account center.

Where can you ship to? 

We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP.

What kind of warranty or guarantee do you offer on your products?

We sell products that we believe to be of high quality and reliability. Before shipping each pair of gloves to our customers, our Q&C personnel will conduct detailed check of the items to ensure the high quality.

What is your Return Policy?

Customers need to contact gsgonline.com Customer Service to initiate the return process within 30 days upon receiving your items. If your product arrives in a defective manner, mis-shipped or has a color error, you are qualified to get a full refund.

How long is the delivery time?

The delivery time differs from where the order will be shipped to. Usually within 10-40 days. You may go to our Shipping &Tracking page for more details.

How will my order be packed during delivery?

Your order will be packed with great care in a hard paper box. Please rest assure that your order will arrive in excellent condition.

You may also have these questions:


How do I choose the right size for my gloves?

First, you may measure your palm by using a tape. Put the tape around your palm by the widest part of it. Second, please measure your middle finger length. According to these two measurements, please choose your size according to our size chart on each of our product page.

How to maintain leather gloves?

Keep your gloves away from direct sunlight to prevent its color from fading. And if possible, you may rub a little leather wax on your gloves from time to time. Since genuine leather is a natural material so you may find its surface shows some minor variations in color or even the some small imperfections. Please understand that’s normal.


How to clean leather gloves?

If your gloves get wet, allow them to dry naturally. Remember to keep them away from any external heat source, such as radiator, hair dryer, tumble dryer or the sun.

For heavy soiling, we do recommend the service of a specialized leather dry cleaner.

In the case that the soiling is light and not dried in, you may first clean the surface by a clean cloth or towel. Then place gloves on your hands and gently have a sponge down with a little solution. Allow the gloves to dry naturally. Once dried, put them onto the hands several times. This will help to stretch the leather and restore the shape of the gloves according to the profile of the hands.


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